Breslin Solicitors is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you receive, or about your bill, in the first instances please contact me. If I am unable to resolve matters to your satisfaction please contact the designated partner, Mr Richard Breslin on 07595972323 or by post to our office. If your complaint relates directly to Richard Breslin then your complaint will be investigated by Mr Simon Hustler. 

The firm has a procedure in place which details how we handle complaints, full details of this procedure is available from our office, we have eight weeks to consider your complaint. If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. You will need to bring any complaint to the Legal Ombudsman within six months of receiving a final written response from the firm about your complaint and within six years from the date of the act or omission about which you are complaining, or three years from the date you should reasonably have known there were grounds for complaint. 

The Legal Ombudsman can be contacted at PO Box 6806, Wolverhampton, WV1 9WJ, or by calling 0300 555 0333. 

Alternative complaints bodies such as ProMediate (www.promediate.co.uk) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme. 

Raising concerns with our regulator

The Solicitors Regulation Authority (SRA) can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can find information about raising your concerns with the SRA at www.sra.org.uk in the ‘For the public’ section.